| Who Can Help Me? |
Need help? Use the matrix below to find out what to do or who to contact.
| What do I need help with? | First, I can... | Second, I can... | Finally... |
| I cannot log in to my GCA Chromebook. | Sign in and then submit a request in this Help Center for a Google password reset. | Ask my FEL for help completing the first option. | |
| I forgot my password for my student GCA Google account. | Sign in and then submit a request in this Help Center for a Google password reset. | Ask my FEL for help completing the first option. | |
| I forgot my password for my Infinite Campus account. (students and parents) | Sign in and then submit a request in this Help Center for an Infinite Campus password reset. | Ask my FEL for help completing the first option. | |
| I am a parent and I forgot my Canvas Observer account password. | Sign in and then submit a request in this Help Center for a Canvas Observer password reset. | Ask my FEL for help completing the first option. | |
| Something is not working for me in Clever, Canvas, or my live class session. | Begin with these tips: Clear Cache/Cookies, Update Chrome Browser | Search this Help Center to find articles that may help. Use the program name to search. | Ask my FEL for help. If they're unable to assist, sign in and then submit a request in this Help Center |
| I am using a non-GCA personal device for school and something is not working in my school programs. | Begin with this tip: Sync GCA Google on Personal Device | Then try these tips: Clear Cache/Cookies, Update Chrome Browser | Ask my FEL for help. If they're unable to assist, sign in and then submit a request in this Help Center |
| I am a new student and need help understanding what to do. | Check your Getting Started module in the Family Engagement Course found in the Student or Observer Canvas account. |
Ask my FEL for help. My FEL can meet online too. |
Search this Help Center to find articles that may help. |
| My hardware is not working (GCA Chromebook, headset, mouse, keyboard, printer). | Search this Help Center to find articles that may help. | Contact SCA at 404-334-4790 ext. 8 | Ask my FEL if I need help completing the first two options. |
| I am having trouble with my Nucleus account. |
Search this Help Center to find articles that may help. | Contact my Attendance Specialist directly. |