| Chromebook Tips! Troubleshooting your Camera, Microphone, and Audio |
Please use the following tips to troubleshoot your Chromebook camera if it is showing as black or red, and your microphone and audio as needed.
1. For the camera, make sure the privacy slider is open. Look for the button at the top of the Chromebook screen and find the picture that looks like yours below to make sure it is in the right position.
If you see a red dot on the camera, you do not have the slider open.
2. Once you are sure your privacy slider is open, make sure that the camera has been enabled in the settings of the site.
If you do not see the Camera and Microphone options as seen above, you may need to choose Site Settings, and then choose to Allow it.
3. Finally, if you are still experiencing camera issues, test the hardware itself on your device with the website listed in blue below.
Click on this link to test your webcam, microphone, or headphones. https://webcammictest.com/
If you see a pop-up asking you to Allow the webcam, please choose Allow.
On the website, under each heading, you will find the button to test that function. Please be sure your volume is turned down to 15 before starting this test...it may be very loud!
**If you have tested your microphone, webcam and/or audio on the website above and see a message that your microphone, webcam and/or audio cannot be found, you must call SCA at 404-334-4790 ext. 8 for additional troubleshooting. Follow these instructions when calling SCA.**